Refund and Return Policy

At MODERNFURNITURE-US, we want you to love every piece you bring into your home. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy explains how to return an item and request a refund. If you have any questions about this policy, please do not hesitate to reach out to us through our website.

Overview

Our refund and return policy applies to most items purchased through our online store. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all accessories, manuals, and protective materials. Items that show signs of wear, assembly, or use are not eligible for a full refund.

Eligibility for Returns

We accept returns for a full refund under the following conditions:

  • The item is returned within the designated return period from the date of delivery.
  • The item is unused, unassembled, and free from any damage caused by the customer.
  • The item is in its original packaging with all tags, labels, and accompanying parts intact.
  • A proof of purchase or order confirmation is provided with the return request.

Non-Returnable Items

Certain items are not eligible for return or refund due to their nature. These include:

  • Custom-made or personalized furniture pieces, as they are created specifically to your specifications.
  • Items that have been assembled or modified after delivery.
  • Products marked as “final sale” or “clearance” at the time of purchase.
  • Gift cards and promotional items.
  • Items that have been used, washed, or damaged by the customer.

If you are unsure whether your item is eligible for a return, please contact us before initiating the return process.

Initiating a Return

To initiate a return, please visit our website and log into your account. Navigate to your order history, select the item you wish to return, and follow the instructions provided. You will be asked to provide a reason for the return and may be requested to upload photos showing the condition of the item. Once your return request is submitted, we will review it and provide further instructions.

Return Shipping

The customer is responsible for return shipping charges unless the return is due to an error on our part, such as receiving the wrong item or a defective product. We recommend using a trackable shipping service for all returns, as we cannot guarantee that we will receive your returned item without tracking confirmation. Return shipping fees are not refundable.

Inspection and Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria described above. The inspection process may take some time. After the inspection is complete, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed and automatically applied to your original method of payment.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
  • Items that are returned after the designated return period has expired, at our discretion.

Late or Missing Refunds

If you have been approved for a refund but have not yet received it, please first check your bank account or credit card statement again. Then contact your credit card company or bank, as there is often some processing time before a refund is officially posted to your account. If you have done all of this and still have not received your refund, please contact us through our website for further assistance.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product due to a defect or damage, please follow the same process as for returns. Once we receive and inspect the defective or damaged item, we will ship the replacement to you. For exchanges involving a different item or size, please follow the standard return procedure and place a new order for the desired item.

Damaged or Defective Items

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you received the wrong item. We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, a refund, or a partial refund. We may request photographs or other documentation to assess the damage or defect.

Cancellations

If you wish to cancel an order after it has been placed, please contact us as soon as possible. We accept cancellations only before the order has been processed or shipped. Once the order has been dispatched, the standard return policy will apply.

Contact Information

For any questions regarding this Refund and Return Policy, please contact us through our website at modernfurniture-us.com. Our customer service team is available to assist you with any inquiries or concerns you may have regarding returns, refunds, or exchanges.